Management Training - UK Consultant

Business process reengineering - BPR
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service and speed ~ Hammer & Champy ~

Change Management
It is no longer true that organisations can:
1. Control their own destiny.
2. Operate in a stable and predictable society.
~ Richard Beckhard & Wendy Pritchard ~

Supply Chain
One potential cause of confusion in reading about business systems to help manage manufacturing planning and control is that there might appear to be distinct, even alternative, approaches being sold.

ERP
We consider why so often such systems clearly fail to deliver the benefits anticipated when a business embarks on such a high-investment programme & provide some guidelines for achieving successful implementation.
~ Article by Ian Henderson ~

TQM
A vital component of some of the World's most successful enterprises.

Project Management - Business Improvement
Getting the project correctly defined and scoped. Without this there is no chance of success.

5s Housekeeping
5s is often promoted as being far more than simply housekeeping & some elements described certainly move into broader areas. It originated, as did most elements of JIT, within Toyota.

Outplacement & Redundancy
Phase 1 - Change
Phase 2 - Minimising Redundancies
Phase 3 - Selecting
Phase 4 - Managing the People
Phase 5 - Managing the People Left

Managing Time
Time is the coin of your life.
It is the only coin you have, and only you can determine how it will be spent.
Be careful lest you let other people spend it for you. ~ Carl Sandburg ~

Procurement
In business to business buying and selling buyer friendly legislation either does not exist or is limited in its scope, many vendor having a hard nosed approach to their customers.

CRM
Re-create the position where you know your customer and understand what makes them tick.
~ Article by Neil Jones ~

Finance for non-finance managers
It may not be the fundamental part of everyone's role but it is increasing difficult to survive, never mind strive, without an understanding of the core finance concepts.

Elimination of waste
No wonder these people were capturing all our markets when they carried no stock and didn't need complex computer systems to plan production.

Lean Manufacturing
Japanese companies had completely rewritten the rules of business performance with parts arriving only when required is just part of the story.

Benchmarking
Improve by learning from others - The real payback comes from changing what you do.

Market Research
Collect information on your customers wants and needs to develop business and marketing strategy.

Complaint Handling Training
Demanding, aggressive and abusive customers are increasingly causing concern to customer service professionals.

Continuous Improvement
Kaizen the Japanese term for "continuous improvement" (CI), simply it means keep on getting better.

Sales & Operations Planning, S&OP
A process which enables a top business review; of new products, overall sales demand balanced against supply and required resource.