Benchmarking analysis of key enablers - Training
Benchmarking Training
Conclusion
Benchmarking is more than just a comparative analysis - this sort of analysis has been undertaken for many years with little benefits. What benchmarking contributes is that 'lessons are learned'. The difference with a benchmarking study is that a better way of doing things is analysed and then the key factors - the enablers - are then used to close the gap. NB techniques and enablers that were critical in recent past will not remain the same so the processes should be revisited periodically to see if they are still extant and if not to find out what needs to be done. There are a few key issues for organisations beginning benchmarking efforts:
- top management commitment and participation are necessary
- sufficient time must be allowed for the project as it takes time
- an able, well-trained team is critical - where appropriate get outside help (consultants)
- it is heavy on resources: people, travel, research, consultants, and other factors are involved
- process rigour is an absolute sine qua non for success - you cannot 'graze the surface'
- quantitative data is often difficult and time consuming to obtain
In addition there are some principles that have evolved over time which form a framework to such studies:
- legality - you must be open and honest
- exchange - a quid pro quo
- confidentiality - it remains between you and the benchmark
- use - only for the purpose agreed
- preparation - is essential to succeed
- completion - of all tasks and implementation must be carried out
- understanding - of your processes, gaps, enablers [and their relevance to you] and the action to close the gap are key to success
Successful benchmarking requires three basic ingredients: a real problem with management willing to solve it; access to benchmarking partners who have previously resolved that problem; a knowledgeable benchmarking team with the ability to use quality tools and research practices to investigate process problems to their root cause. In most cases it is advisable to use external consultants who bring expertise and experience and can help you carry out a benchmarking exercise avoiding pitfalls and maximising return from effort.
~ Neil Jones ~
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