• Step 1 : Set Coverage area for existing/new created warehouses (used to determine operation warehouse and “”FROM and TO”” warehouse)

• Step 2 : Set primary warehouse existing/new created user (allow user see all data belong to selected warehouses to do actions)

• Step 3 : Select warehouse in user edit/create page (allow user see the data belong to selected warehouses to do actions)
• Step 4 : Set warehouse for existing/new created Drivers

• Step 5 : Set warehouse for existing/new created Vehicles

How it works:
When new order created on the coverage area of “”Warehouse A””, its Operation and From warehouse set as “”Warehouse A””, To warehouse will be assigned to “”Warehouse B””. This order will be visible only for “”Warehouse A”” users. If it is in sorted in “”Warehouse B”” the Operation warehouse will change to “”Warehouse B”” and this order will be gone form “”Warehouse A”” users and will be visible to “”Warehouse B”” users”

2. New Dashboard Items
   Shipox Statistics Dashboard is renewed and following charts and graphs are implemented:

• Orders for last 30 days – This chart shows number of daily orders created over a 1-month interval.
• Orders for last 12 weeks – This chart shows number of weekly orders created over a 12-weeks interval.
• Monthly order creation progress – This line graph shows the number of orders created per month since the company was created

• Pickup Success Rate – This chart shows the ratio of the number of orders created per day to the number of picked up orders, and pick up success rate.
• Delivery Success Rate – This chart shows the ratio of the number of orders created per day to the number of delivered orders, and delivery success rate.

3. Additional Service Charge
   The new feature has been added to order creation form, now users can add additional service charge when the create an order, services should be created in Additional Charge section with fixed price and can be used on order creation form.

4. Click Integration
A new payment integration has been developed for Uzbekistan users, this change offers Uzbekistan users to pay for orders through the Click Payment application.

The post Shipox Features Updates: November 2022 appeared first on Shipox.

• Download order information excel file:

When you have hundreds of orders to analyze or review an excel export comes in handy. When reviewing daily orders, driver etc on Shipox it is much simpler if we could just download in Excel. In past if you want to export orders you could select orders and download csv/xl but if you have many hundreds and thousands of orders then the process would take longer and you would not be able to do any other task when the download was happening.

With the new release now, you do not have to wait, you can do your work while the file generation process is working in the background. So, user can see the progress bar and when it is finished, the file can be downloaded.

• Selecting Multiple coverage areas per warehouse:

For warehouses, it’s very important to select the areas that this warehouse operates on, the past you need to select these areas one by one, this may take some time and some repetitive steps.

To make warehouse coverage area selection easy and fast we have this new feature where you can select and edit warehouse coverage inside he warehouse settings. So now when you select Edit coverage inside the warehouse, you can click on multiple areas from the map to choose.

• Users and customers are separated from each other:

Viewing users and their information is important when it comes to know about the permissions and roles for each users, users in Shipox system can be divided into:

– Users: who are maybe individuals inside your company or entity, like dispatchers, Finance guys and admins.

– Customers: merchants retailers shops who create orders are our customers. Each customer has unique login and can be found under the section Customers.

Both can be considered as users, but actually their functionality is different, and also cannot be processed in the same page, like in past releases when you view the users page, but in this release, we separated them, so when go to the users page, you will find only internal users

Now in the users page we can see only system users, admins and operation users.

Note: Code fix – Customers are no longer appearing in the user’s page, we can see them in customer page.

• Operations in batch orders are grouped:

Orders’ status is very important when processing and filtering orders, we have a lot of the available statuses on Shipox that cover all the possible stages of the order’s life cycle, when updating the status of an order, it will be more easy when we can group all related statuses together.

In this release you will also see in the batch order update section the statuses are now grouped together by the phases or an order.

The post Shipox Features Updates: October 2022 appeared first on Shipox.

1. Categorized Company Settings – Company settings are divided in to sections and each section is containing list of settings related to they title and most of the settings description is rewrite to make it clear for users.

2. New status for RTO flow – New status is added on RTO status flow called “”Returning to origin”” – will assign to driver and change destination location to sender’s location (it works like Driver on his way)

3. New Page for Verify address – The Verify address change page has been revised and improved, users can now select their address on the map and the system will automatically set the address for them, if they prefer to enter it manually, they can skip the address through the map.

4. New Page for Tracking – The tracking page has been changed to a new design and some new features have been added. One of the changes is that users can search for orders by reference ID, if there are multiple orders with that reference ID, they can select on of the order on the list and view information about the selected order. Another change is the status tracking panel added, now users can see the current status of their orders and how many steps are left until they receive their order.

5. Item Description Column on the Order list – New Column is added to the order listing page which contains Item Description of the order

6. Item Description variable is added – item description variable is added on the notification variables list, now users can use this variable to send Item description of order.

7. Filter by Delivery Date – Filter by Delivered Date is added on Order listing and Finance pages

Bug Fix:

1. Profile Language edit issue fixed – Some of the users couldn’t change their accounts language to other ones, now this issue is fixed
2. Make Main warehouse in required in User create/edit – During the user creation/editing process, you are required to select a main warehouse.
3. Phone Number country code issue – Some customers enter their phone number in a short version and this causes some problems when the system sends a notification message. considering factors above, we add a phone number formatter to the system

The post Shipox Features Updates: September 2022 appeared first on Shipox.

Very recently, Shipox has succeeded in helping one of MENA’s technology startups to grow and become one of the largest e-marketplaces in the region that has digitized the B2B operations in the region. Together, Shipox and its sister company, Storfox warehouse management system have collectively customized one of the most innovative technological solutions for this e-Marketplace.

With its white-labeling feature and services targeted at customized branding, Shipox enabled this company to offer to customers in the MENA region and across the globe to connect over profitable trade, hassle-free procurement and logistics operations and high quality delivery processes. It acts as a platform that encourages business deals between local businesses in the MENA region and international wholesale suppliers. Moreover, it also functions as an all-in-one customized procurement platform for larger corporations and business giants. It provides easy wholesale opportunities for wholesale to micro-businesses as well.

With aims to cater to the needs of B2B businesses of all sizes and types with the help of a digitalized system of operation, Shipox had the responsibility to offer highly customized solutions to this company. These white-labeled customizations included Shipox and Storfox features such as route planning and optimization, order status sync, inventory management and digitizing warehouse workflow. One of the most important benefits of this white-labeling process was the increase in brand identity that it caused for the e-Marketplace, which was able to gain customer loyalty and trust in their services without having to reveal Shipox as their technology partner. This customer centric approach and amount of limelight in customer perception is highly beneficial for business growth.

With the specialized customizations from Shipox delivery management software, this e-Commerce marketplace was able to scale and expand its business operations within a period of just a month. It is also worth highlighting that the process of customization continued parallel to the company’s business operations, and did not act as a pause for them. Shipox provides the company with consistent and dedicated customer support, which enables them to When they started off with just the management of approximately a hundred orders a day, they have now grown to processing the deliveries of around 8,000 orders every month. Due to this level of success of delivery and logistics management, the company is reported to be experiencing more than 35% exponential growth in revenue, month over month.

A very important benefit to this growing e-marketplace was in terms of the affordability of the services. Shipox customized model to match the exact needs of the e-Marketplace are much financially economical compared to purchasing any other delivery or logistics management software. With this level of customization, and services suited just to meet the demands of this digitalized business model, the company saves a large proportion of costs per order compared to using another delivery management software that would not have been built totally as per their needs.

Shipox and Storfox as technology partners, managed to enable the e-Marketplace and other multiple channels to provide its clientele with a hassle-free consignment model. This model is unique because it shortens fulfillment times and guarantees buyers next-day deliveries. Moreover, it takes away the burden of shipping and storing the stock in multiple stops along the way. Shops or businesses can just find the stock they need for their shops or stores online. This business model is perfect for corner shops, tea shops, minimarkets, cafeterias, laundromats, barber shops, beauty salons, and more.

What challenges were faced during this journey?

One of the challenges that Shipox delivery management software has been facing during this journey of helping digitalize the e-marketplace is maintaining the feature updates due to the massive levels of customization in the services provided to them. In order to mitigate these challenges, Shipox is working on creating a proper testing system that would be able to test out the new feature updates added to the integration in ways that would ensure negligent impacts on the ongoing operations of the e-Marketplace.

What are the plans for the future?

The e-Commerce marketplace has already revolutionized B2B and logistics operations in MENA. It is now working with Shipox on the plants to further add more features in the delivery processes and logistics management processes to further revolutionize the trade and logistics industry in the region.

Shipox is a data-driven Delivery Management Platform that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post How Shipox Delivery Management Software Helped Digitalize the B2B e-Commerce Model: MENA’s Largest e-Marketplace appeared first on Shipox.

Route optimization software are now in demand. The global route optimization industry is expected to reach the value of $ 16,252.04 million by 2030. Such software are highly beneficial to businesses of all sizes, and those belonging to different types of industries. The top most industries that are using route optimization software in 2022, include retail, FMCG, 3PL, Home Services, E-Commerce, and more. 

Every successful company with exemplary delivery services like Amazon, UberEats, etc is using automatic transport routing software in their operations.

So, what are the main reasons why an increasing number of businesses and companies are adopting route optimization software in 2022?

Lesser Chances of Erro

Manual route optimization software make the process full of errors. This is because the process naturally is very dependent on large bulks of data, the manual processing and usage of which can result in lots of error. With automated operations, route optimization is more accurate and time efficient. 

Reduced Manual Intervention

Your company must be prepared to cater to and handle the different types of changes that can arise with fast paced growth. This includes the increasing number of orders. Manual operations will require hiring more staff, and this increase in manual intervention will also lead to more issues and errors. 

Cost Optimization

When time and fuel is saved in delivery processes, efficiency automatically increases. Route optimization software increase profitability in different aspects by saving costs. This is made possible by predicting the most efficient routes in advance.

Prompt Accommodation Of Customer Changes

Customer satisfaction is very important for the success of any business. The way the world functions now, customer satisfaction is key and customer choice is the priority. If customers suddenly change the time or address for shipping due to their own convenience, your software must be ready to cater to these changes in client demand. Live route optimization should be able to change the route in real time due to changes in customer requests. This is a benefit of route optimization software.

Increased Rate of On-Time Deliveries

All tools and software aim to make delivery processes efficient and punctual as this is the trait of a successful delivery process. The rate of on-time deliveries can be increased by picking out shorter routes, saving time in route mapping, and having smart predictability options about potential blockages in the route, unfavorable weather conditions, and more.

You can learn more about how route management software can help in on time delivery success here.

Shipox is a data-driven Route Optimization Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post Why Are Companies Embracing Route Optimization Software in 2022 appeared first on Shipox.

Route optimization software are now in demand. More than 53% of delivery managers who adopted these software as part of business operations claimed that such software play a crucial role in ensuring business success. 

While most businesses are aware of the importance of such software, people don’t really know how to choose the best one, the importance of such software, what features to look out for, and much more. 

This article will discuss all the important details that you need to know about route optimization software.

What is a route optimization software?

It is a software that assists delivery drivers in predicting and planning the most efficient routes for delivery completion. It keeps in consideration a number of factors, such as the number of stops along the way, location of all orders to be delivered, weather conditions, and more.

What is the best route optimization software?

There are many different types of software available in the market. The best of these software is one that is the most affordable, can be customized according to your exact business demands and nature, and one that has regular updates. Moreover, also make sure that they provide excellent customer service and training so that your staff can experience a smooth transition process.

Is route optimization software the same as fleet management software?

These are both used for ensuring and enabling delivery success. However, both of these are not exactly the same. Route optimization software is used mainly for determining and predicting the most efficient routes for delivery completion. On the other hand, fleet management software are responsible for the maintenance of a productive delivery fleet.

What are the main benefits of such software?

One of the most important benefits of such software is that it automates operations. Moreover, it also provides a dashboard where all features can be accessed from a single place. It helps save time, money and increase customer satisfaction by making deliveries successful. It makes the process of delivery management very efficient. 

Is it true that these software help businesses save money?

Yes. This is true because route optimization software help companies optimize their costs and resources. Some of the main ways to save money is through saving fuel consumption, choosing shorter routes, avoiding delayed deliveries, etc. 

You can learn more about how fleet management software can help in delivery success here.

Shipox is a data-driven Route Optimization Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post Important Details About Route Optimization Software appeared first on Shipox.

Shipox is a data-driven Delivery Management Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post Customer Experience and Delivery Management Software appeared first on Shipox.

This is terrible news for delivery companies. This is because delivery management is a tough process, and there are lots of costs involved in last mile deliveries. Fuel is the top of these costs. As fuel prices rise, many people prefer placing online orders instead of visiting stores to save their own expenses. This adds the number of orders that need to be delivered, and therefore the amount of fuel that would be used to cover up these long distances. Without solid plans to cater to this issue, delivery processes will be at risk of failure and loss. 

In order to cater to this issue, more than 84.3% of the companies who are succeeding in keeping their deliveries profitable in 2022 suggested the use of delivery management software. 

How can delivery management software help businesses stay profitable during increasing fuel prices?

Here is what you should know on the subject:

Route Optimization

It is true that route optimization can help optimize costs as well. Most of the fuel wasted during delivery processes is due to incorrect planning of routes. Long routes or traveling the same routes multiple times to deliver orders will cause more usage of fuels. Route planning or mapping will decide the shortest and most efficient ways to deliver parcels to the optimum location. 

Reduced Failed Deliveries

Failed deliveries mean that the parcel could not be delivered to its location. This can be for many reasons. Sometimes, customers refuse to accept the order because it has been delayed in terms of delivery. Other times, customers refuse the delivery for some reason, such as cancellation of orders. Without a delivery management software, these notifications are not sent to the drivers in due time. This results in wastage of fuel. 

Enhanced Communication

Manual delivery operations do not help in effective communication. On the other hand, delivery management software does play a huge role in enhancing communication. This means that client concerns and updates that will etail order cancellation or any change of routes will be communicated to the driver in due time. This will definitely help save fuel. 

Hence, a delivery management software will enable you to make use of fuel in the optimum manner. 

Shipox is a data-driven Delivery Management Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post Delivery Management Software: Staying Profitable During Increasing Fuel Prices appeared first on Shipox.

Delivery management software is now trending. This is because with each passing day, customer demand for convenience increases. With the revolution in technological advancement, consumers want same day deliveries. According to a survey, more than 53% of people claimed that they would choose a brand that offers same day delivery, compared to a brand that would offer delivery after even 2 days. This is why delivery companies are now using delivery management software. 

However, there are so many different kinds of software available in the market. Each software markets and claims itself as being the best option. Companies often worry about which delivery management software would be the best choice for their business. 

There are some essential features that you must consider when choosing a delivery management software for your business. Here are some of them:

Smart Route Optimization 

Many delivery management software offer route optimization. However, this feature must be provided with the latest technological incorporation. It will not suffice if these features are just provided with backward and traditional tools. Nowadays, the best delivery management softwares is providing smart route optimization. This feature has the capability to make smart predictions of the most convenient and profitable route. It takes into account multiple features like the weather, traffic congestion, road health, vehicle heath, fuel, etc into account. It does not simply map out the shortest route, but also the most profitable and convenient one. 

Proof Of Delivery

As drivers have to take care of completing several orders in a day, it is hard for them to keep track of each delivery’s success and health. Proof of delivery is essential for companies to be aware of whether orders have been successfully delivered on time. This helps them keep track of the driver performance and make the relevant improvements and amendments in the delivery process. Moreover, proof of delivery is also important in order to prevent customers from making unnecessary claims that the items were damaged or not delivered on time. Proof of delivery helps both parties stay secure when it comes to delivery.

Live Tracking of Orders

Your delivery process must be transparent in order for it to be successful. Traditional ways of GPS tracking or placing monitors on vehicles, etc are old. Your delivery management software must have the ability to generate live order location and share this link with the customers automatically. ETA or estimated time of arrival must also be a part of this feature, in order to ensure maximum customer satisfaction.

Reporting and Analytics

Your delivery management software must have a dashboard with complete generation of reports and analytics. This will prevent lots of time wastage in manual reporting and understanding these reports. Automated data analysis will cover many different aspects of delivery performance, and help make profitable decisions. 

Automatic Order Allocation

Most delivery management software do not have the feature of automated order allocation. This is essential because without this feature, managers will have to spend long hours trying to allocate multiple orders. This can lead to manual errors such as mismanagement, wrong  data entry, missing out customer demands, etc. Automatic order allocation will ensure that drivers are allotted orders in a fair and secure manner as well. 
Shipox is a data-driven Delivery Management Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post Is Your Delivery Management Software Missing Essential Features appeared first on Shipox.

As there is a rise in demand for deliveries, there are also a lot of demands regarding the quality of these delivery processes. Customers are now demanding efficient, same day deliveries, with regular updates and without any errors in understanding customer requirements. There are a lot of aspects that are taken into consideration when the consumer sits down to judge how the delivery process was executed, and based on this experience, whether or not they would be shopping or ordering again, and whether they would be recommending your brand to another person. 

4 out of 7 business owners claimed that if a delivery management software is not used for handling deliveries in today’s time, there are very high chances that a business will begin to lose customers.

Here are some of the main reasons why not using a delivery management software for your business operations can actually result in you losing customers:

Consistent manual errors

With online deliveries, there is usually an influx of orders, especially during some times of the year such as the holiday seasons, and such. It is not manually possible to keep track of all these business processes and to carry them out efficiently. Manual errors in fulfilling customer requirements, order allocation, data analysis, providing customer feedback, and many other aspects result in a low level of customer satisfaction and delivery success. 

Lack of accountability

Withou a software or some form of technologically updated tool, there is no real way to keep an eye on the productivity and efficiency of drivers and the overall business operations. Lack of accountability leads to a lot of issues in the delivery process, including failed deliveries, delayed deliveries, poor customer dealing, and other issues. 

Improper communication

Delivery processes require a lot of cross-communication, such as that among the customers and the company, the managers and the fleet, the fleet and the customers, etc. The more parties are involved in the delivery process, for example in logistics management, the more issues there are regarding improper communication. 

Delayed or missed deliveries

These can be caused due to multiple reasons, for example lack of management in the process of assigning or delivering orders, inability to track the right routes for timely delivery, improper data capturing and relaying, such as details about the location for delivery, etc. Sometimes, when customers are not available to receive orders, they may cancel or return them. 

Lack of proper updates

Failed deliveries due to the unavailability of the customer can simply be avoided by keeping customers constantly updated regarding their order location and when they can expect to receive their orders. Moreover, this constant updating also makes them feel an integral part of the delivery process, valued and involved by the brand. This increases the rate of customer satisfaction.

Shipox is a data-driven Delivery Management Software that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.

The post Why You Will Lose Customers Without A Delivery Management Software appeared first on Shipox.